2.1 How to Request a Refund: To request a refund, please contact our support team at support@luminospos.com with your purchase details, including your order number and the reason for the refund request.

2.2 Processing Time: Refund requests will be reviewed and processed within 10 business days of receipt. If approved, the refund will be issued to the original payment method used for the purchase.

3.1 Course Completion: No refunds will be granted if you have accessed more than 25% of the course content or have completed the course.

3.2 Violation of Terms: If you violate our terms and conditions, including any misuse of the course materials or unethical behavior, your refund request will be denied.

3.3 Technical Issues: Refunds will not be granted for technical issues unless you can demonstrate that the issue was caused by our system and prevented you from accessing the course.

4.1 Medical or Personal Emergencies: In the event of a medical or personal emergency that prevents you from completing the course, please contact our support team. We may, at our discretion, offer a partial or full refund or a course credit for future use.

5.1 Cancellation by Us: If Luminos POS cancels a course, you will be entitled to a full refund. We will notify you of any cancellations and process your refund promptly.

6.1 Modifications: Luminos POS reserves the right to modify this Refund Policy at any time. Any changes will be effective immediately upon posting on our website. Your continued use of our services after any changes constitutes your acceptance of the new terms.

For any questions or concerns regarding this Refund Policy, please contact us at:

Luminospos Consult Sole Proprietorship (Luminos POS) Ggaba Road, Bunga Soya, Kampala, Uganda Email: support@luminospos.com

8.1 Jurisdiction: This Refund Policy shall be governed by and construed in accordance with the laws of Uganda. Any disputes arising from or related to this policy shall be subject to the exclusive jurisdiction of the courts of Uganda.

9.1 Conditions for Partial Refunds: In some cases, partial refunds may be granted if a significant portion of the course content has been accessed but not completed. The amount refunded will be determined at the discretion of Luminos POS based on the percentage of the course completed.

9.2 Calculation: The partial refund amount will be calculated by deducting the accessed portion of the course from the total course fee. For example, if 50% of the course content has been accessed, a refund of 50% of the course fee may be granted.

10.1 Duplicate Payments: If you inadvertently make a duplicate payment for a course, please contact our support team immediately. We will verify the duplicate transaction and issue a full refund for the duplicate payment.

11.1 Promotional Offers: Courses purchased at a discount or during a promotional offer are eligible for refunds under the same terms and conditions as full-price courses.

11.2 Adjustment of Refund: The refund amount for courses purchased during a promotional offer will be adjusted to reflect the discounted price.

12.1 Upgrades: If you upgrade to a more advanced course within the refund period, you may request a refund for the original course. The refund will be processed in accordance with the terms of this policy, and the cost of the upgraded course will be charged.

12.2 Downgrades: If you downgrade to a less advanced course, the difference in course fees will not be refunded unless the downgrade request is made within the refund period.

13.1 Suspension Due to Non-Compliance: If your access to the course is suspended due to non-compliance with our terms and conditions, no refund will be granted.

13.2 Reinstatement: If your course access is reinstated after suspension, you may continue with the course, but no additional refund requests will be entertained.